Terms of Service
These terms cover Kerfloom accounts, Studio, saved projects and production exports. The intended public free beta offers no new purchases or automatic paid upgrade. Paid-plan provisions below concern existing billing or a separately enabled paid service, not an offer to buy during the beta.
1. Who provides Kerfloom
Kerfloom is the public brand of an individual freelancer operating from Serbia (“Kerfloom”, “we”, “us”). Product and account support is available at support@kerfloom.com, normally with an initial response within two business days measured in Europe/Belgrade time and excluding Serbian public holidays.
Contact Kerfloom through the support email above or in-app tickets. Telephone support is not available.
2. Agreement and eligibility
By creating an account or using Kerfloom, you agree to these terms and the documents they link to. Kerfloom is a general-audience design tool, not an adults-only service. If you are not legally able to enter this agreement where you live, a parent or legal guardian must create or manage the account and accept these terms on your behalf.
Each account belongs to one individual and credentials may not be shared. A business may pay for an employee’s individual account; that user confirms they have authority to act for the organisation where relevant. Kerfloom does not currently provide shared team seats or workspaces.
The free beta is intended for individuals using Kerfloom for personal or business projects worldwide, including in Serbia, subject to applicable legal restrictions. No payment account is required for the free allowance. Provider availability and payment restrictions apply separately to any existing paid transaction.
Do not use Kerfloom if applicable law prohibits you from receiving the service or if you do not accept these terms. Mandatory consumer rights continue to apply and are not reduced by this document.
3. What the service does
Kerfloom generates and checks parametric geometry for laser-cut projects. It can provide browser previews, saved projects, SVG and DXF production files, sheet layouts, bundles, and related manufacturing information. Generated files are starting points for a real manufacturing process—not certification that a design is safe for every machine, material, use, or jurisdiction.
You remain responsible for dimensions, machine setup, kerf calibration, ventilation, fire safety, material suitability, structural strength, third-party software import settings, test cuts, inspection, and applicable product rules. Kerfloom does not certify files for load-bearing, architectural, medical, children’s, food-contact, electrical, fire-rated, or other regulated uses. Never treat a preview or warning-free export as a substitute for competent workshop practice.
4. Accounts and project data
- Provide an accurate email address and keep access credentials private.
- Do not share an account or password with another person.
- You are responsible for activity under your account unless you promptly report unauthorised access.
- Account sync is a convenience, not your only archive. Keep independent copies of production files and important project data.
- You can export ordinary account data or request account deletion through Account & sync and its identity-confirmation controls. Generated-file cleanup can remain pending after account access is removed; historical records and backup/provider copies are handled separately, as explained in the Privacy Notice. Browser-only projects remain on that device until you remove its local data.
5. Free-beta exports and existing entitlements
The free-beta allowance below is the current offer. Pack and Pro entries describe existing or separately enabled paid-service terms only; they are not available to purchase in the beta and do not commit you to a future price.
- Free-beta allowance
- New free-beta accounts start with 10 production exports. They do not reset automatically; existing balances are unchanged. Editing, previews and project saving remain available after the allowance is used. There are no new purchases or automatic paid upgrades during the beta. Kerfloom will not retroactively revoke an export already licensed and delivered.
- Existing export pack
- The USD 10 pack provides 10 production-export credits under its paid-service terms. There are no new pack purchases in the beta. Existing pack credits remain available while the account exists, including after Pro cancellation. They are not cash and cannot be transferred between accounts.
- Pro monthly
- USD 19 per month, automatically renewing until cancelled. The checkout shows tax and the next charge before payment.
- Pro annual launch offer
- USD 179 per year, including renewals, until cancelled or changed with at least 30 days’ notice or any longer notice required by law or Paddle.
Re-downloading the same unchanged released design does not consume another credit, including its SVG and DXF files. A changed production design uses another export unless existing Pro access applies. Free-beta mode does not cancel existing subscriptions or reset existing balances.
6. Existing billing only: renewal and cancellation
This section does not apply to the free-beta allowance. Free-beta users are not enrolled in a subscription, and using the beta does not authorize a future charge.
Paddle is the merchant of record and authorised reseller for paid Kerfloom transactions. Paddle collects payment, calculates applicable transaction taxes, issues invoices or receipts, and provides its own Buyer Terms. Kerfloom does not receive your complete card number.
Subscriptions renew for the same billing interval until cancelled. You can cancel through the authenticated Paddle billing portal opened from Account & sync → Plans and credits. Cancellation normally takes effect at the end of the current paid period; access and previously exported-file rights continue as described in these terms and the Commercial Licence.
A failed renewal may place Pro in payment recovery. Kerfloom currently allows Pro access for no more than 30 days from the first authoritative past-due event. A successful recovery restores the normal subscription state. When Paddle reports a subscription as paused, Pro exports stop; saved projects, existing files, and remaining free or pack credits stay available, and resuming restores Pro.
7. Files and intellectual property
Your use of legitimately exported SVG, DXF, and bundle files is governed by the Kerfloom Commercial Licence. In summary, you may manufacture and sell physical products from an entitled export, but you may not resell, share, or publish the digital design files or substantially equivalent generated patterns as digital products.
You retain rights in artwork or content you provide and grant Kerfloom only the limited permission needed to store, process, preview, export, secure, and support it. You confirm that you have permission to use it and that its use does not infringe another person’s intellectual-property, privacy, publicity, or other rights. Kerfloom retains its software, interface, pattern systems, algorithms, documentation, and branding.
8. Acceptable use
Do not misuse Kerfloom, share credentials, scrape or systematically extract the service, interfere with its operation, bypass export controls, probe another account, automate abusive traffic, introduce malicious code, use the service unlawfully, or use generated output to infringe third-party rights. Do not reverse engineer the service except where applicable law expressly permits it.
We may limit or suspend access when reasonably necessary to protect users, the service, payment integrity, or legal compliance. Minor remediable issues normally receive notice and an opportunity to correct them; deliberate piracy, fraud, or malicious abuse may require immediate action. You may appeal through support@kerfloom.com.
9. Availability and changes
We use reasonable efforts to keep Kerfloom available and preserve customer projects, but provide no guaranteed uptime or service-level agreement. Maintenance, security work, provider outages, and capacity limits may affect access. Keep independent copies of important production files.
Material changes to pricing, licence terms, or account rights normally receive at least 30 days’ email notice, except urgent legal or security changes that cannot reasonably wait. If Kerfloom permanently discontinues the service, it will normally provide at least 30 days’ notice for project and artifact download unless continued operation is legally or technically impossible. Existing compliant commercial licences survive shutdown.
10. Warranty and liability
Kerfloom provides design-generation tools, not engineering, architectural, fire-safety, legal, or professional manufacturing advice. To the extent permitted by law, the service and generated files are provided without guarantees beyond those expressly stated. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including mandatory consumer rights.
Qualified legal review requiredFinal warranty exclusions, monetary liability caps, governing law, venue, and consumer-dispute language must be written for the Serbian operator and intended sales territories. No aggressive limitation has been invented in this draft.
11. Ending use
You may stop using Kerfloom, manage existing paid renewal, export ordinary account data, or delete the account. Subscription cancellation does not itself delete an account or projects. Account deletion removes account access and ordinary linked content and queues generated-file cleanup. Historical billing, audit, backup and provider records are not all erased by this action; see the Privacy Notice for current behavior and unresolved retention schedules.
12. Contact and disputes
For product, account, billing, licensing, or infringement questions, use Help and feedback inside Kerfloom Studio or email support@kerfloom.com. Payment and refund requests may also be handled by Paddle through paddle.net.
The intended governing law is the law of Serbia, without removing mandatory consumer rights in the customer’s country. The parties should first attempt good-faith resolution through support. There is no intended mandatory arbitration clause; unresolved disputes would go to the competent Serbian courts unless mandatory consumer law permits another forum.
Qualified legal review requiredApprove the governing-law, forum, Serbian out-of-court complaint, worldwide consumer, operator-contact, and liability language before launch.